Contact & Support

We are here whenever you need us

Our support team is available 24 hours a day, every day of the year. Most messages are answered within 4 minutes. Choose any channel that suits you.

Average response time

Under 4 minutes, 24/7

Languages supported

English (all variants)

All enquiries treated

Strictly confidential

Get in touch

Choose your preferred channel

support@ecolepedia.com

We reply within 4 minutes

Live Chat

Available on this page

Instant response

Support availability

Support team
24/7 — every day including holidays

Writers
Available around the clock for active orders

Billing queries
Answered within 1 business day

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Before you write

Quick answers

These questions come up often. If yours is not here, send us a message — we reply in under 4 minutes.

View full FAQ

How quickly can you start on my order?

As soon as payment is confirmed, your order is live on our platform and writers can begin immediately. For urgent orders, a writer is typically matched within 15 to 30 minutes.

What information do you need to place an order?

Paper type, academic level, number of pages, deadline and your instructions. You can also upload files. The more detail you provide, the better the final result.

Can I specify a particular writer?

If you have worked with a writer before and want them assigned again, mention their ID or name in your order instructions and we will do our best to assign them.

What if I have an existing order issue?

Log in to your dashboard, open the order and use the messaging system to contact your writer directly, or click Request Revision. For urgent issues, contact support directly.

Is there a minimum order size?

Our minimum order is 1 page (275 words). There is no maximum — we handle full dissertations, theses and multi-chapter projects regularly.